Your tracking number will be updated within one business day (H+1) after payment has been successfully confirmed.

During product launches, promotional periods, or times of high order volume, our team may require an additional 2–3 business days to ensure each order is processed with the utmost care.

The estimated delivery time for Jabodetabek and Java Island is 1–3 business days after shipment. If your order exceeds this estimated timeframe, we kindly recommend contacting the courier directly for the latest delivery update.

All packing and shipping processes are carried out on business days only (Monday–Friday). Orders are not shipped on public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Thank you for your understanding and patience.

• Log in if you already have an account, or register if this is your first purchase.

• Select the product(s) you wish to purchase, then click Add to Cart.

• Once you have finished selecting items, click Checkout.

• Complete the required information in the form provided, then click Next Step.

• If you have a Voucher Code, enter it in the designated field. Otherwise, proceed by clicking Next Step.

• Click Complete Order. You will receive an Order ID, total payment amount, and bank account details to complete your payment.

• After making the payment, please confirm it via the “Confirm Payment” link in your invoice email or through our website.

• Your payment will be verified within 1×24 business hours.

Verification Operating Hours

• Monday–Friday: 10:00 AM – 5:00 PM
• Saturday: 10:00 AM – 2:00 PM
  
  

Order Processing Time Shipment:

Monday–Friday

• Regular Shipping: Orders placed before 4:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.
• Same Day / Instant Shipping: Orders placed before 3:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.

Saturday:

• Regular Shipping: Orders placed before 12:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.
• Same Day / Instant Shipping: Orders placed before 1:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.

Sunday / Public Holidays

Orders will be processed on the next business day.

Estimated Delivery Time

• Standard Shipping: 2–6 business days
• Instant Shipping: 2–24 hours
• International Shipping: 3–8 business days

Once your payment has been received and successfully verified by our team, you will receive an email notification confirming the payment verification.

Order cancellations are only applicable under certain conditions, specifically when the seller is unable to process the order. These conditions include:

1. The product is out of stock

2. Shipping or courier issues, such as natural disasters that prevent delivery to specific areas or regions

3. System errors or technical issues that affect the order process

4. Payment-related issues resulting in unsuccessful or pending transactions

Outside of the conditions stated above, order cancellation requests cannot be accommodated, as orders are processed automatically once they have been confirmed.

We encourage customers to carefully review their order details before completing the checkout process. Should you require clarification prior to placing an order, you may contact us via the Live Chat feature available on this website.

Thank you for your understanding and cooperation.