Help

WHAT ABOUT THE SHIPMENT? AND HOW MUCH THE DELIVERY COST?

Our delivery using J&T, and we deliver from Jakarta.

 

For shipping fees, you can check directly on the following sicepat website: SHIPPING FEE

 

All transactions & deliveries are only carried out according to working days (Monday-Saturday). There is no delivery on public holidays.

 

I RECEIVED THE WRONG PRODUCT. Can it be returned/replaced?

If the product sent by our team has an error, We will send back the same product & refund the Shipping Fee for all products returned to us.

Returned products must be in sealed condition & have not been tried/used at all. The Return process usually takes 3 working days.

 

The maximum claim is submitted H + 1 week from the date of delivery

 

WHEN WILL MY ITEMS BE DELIVERED & WHEN DO I GET A SHIPMENT RECEIPT?

 

All delivery receipts will be updated via Email within 1x 24 hours working days (Monday- Friday)

If the payment confirmation is made within working hours, 10 am- 4 pm. Then the delivery will be made H+1 after the payment process.

The receipt will be updated H+1 after payment is confirmed.

Sometimes, if a new product launch/restock & delivery is busy, we also need additional time up to 3 days to process your order as best as we can.

Our maximum delivery is 3 working days. Please tolerate & be patience to wait ♥

All transactions & deliveries are only carried out according to working days (Monday-Friday). There is no delivery on public holidays.

If you place an order on holiday, the order will be processed the next day after our team returns. 

 

IS THE PRODUCT THAT I BOUGHT AT THIS A / B STORE AUTHENTIC?

We have Official Resellers on the OFFICIAL RESELLER LIST page

All products at our Official Reseller are authenticity guaranteed & have PT Royal Pesona Indonesia hologram stickers.

 

 

HOW CAN I BECOME AN OFFICIAL RESELLER?

Thank you for loving us!

To become an official retailer, please fill out the  BECOME OUR OFFICIAL RETAILER form

 

IS THE PRODUCT SUITABLE FOR EVERYDAY USE?

All of our products have passed the test from the BPOM (Food & Drug Inspection Agency) & have halal certification.

So that all of our products are certainly suitable to use because all their compositions have been tested.

See & follow the instructions for using each product in the "Description" & "How To Use" section of each product.

 

 

 

 

WHEN WILL IT BE RESTOCKED?

If the product you want to purchase is Out Of Stock, please leave an email in the "Notify Me" box to get an automatic email when the product is Restock. ♥

 

HALAL Certification

100% of all Somethinc products already have a Halal Certificate.

So Don't worry ♥

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