Somethinc products are Halal-certified. While several certifications are still in progress, customers may rest assured that all manufacturing facilities, ingredients, and production processes comply with ISO standards, BPOM regulations, and BPJPH requirements.

Products that already carry the Halal logo on their packaging have officially received their certification. For products whose certification is still under process, the Halal logo is not yet displayed and will be updated accordingly once the certification is issued.

If the product you’re looking for is currently out of stock, simply enter your email address in the “Notify Me” field.

You will receive an automatic email notification as soon as the product is back in stock.

Somethinc products are officially notified by BPOM including Dermatologically Tested, meaning the products are tested on human skin under the supervision of certified dermatology experts, as well as Non-Comedogenic Certified, indicating they are formulated not to clog pores or trigger acne.

Therefore, Somethinc products are suitable for regular, daily use.

However, as every skin type and condition may respond differently, we recommend performing a patch test first on a small area of the face or behind the ear. If no adverse reaction occurs, you may continue using the product as part of your routine.

We truly appreciate your interest in partnering with us. To become an official retailer, please fill out the  BECOME OUR OFFICIAL RETAILER form♥

To ensure the authenticity of your product, please follow these simple steps:

• Scan the QR code linked to the product notification number to verify consistency between the NIE and the QR code displayed on the packaging.

• Examine the packaging for any signs of damage, tampering, or faded printing.

• Check the production and expiration dates, and ensure the product’s physical condition such as scent and texture—remains within normal standards.

Your tracking number will be updated within one business day (H+1) after payment has been successfully confirmed.

During product launches, promotional periods, or times of high order volume, our team may require an additional 2–3 business days to ensure each order is processed with the utmost care.

The estimated delivery time for Jabodetabek and Java Island is 1–3 business days after shipment. If your order exceeds this estimated timeframe, we kindly recommend contacting the courier directly for the latest delivery update.

All packing and shipping processes are carried out on business days only (Monday–Friday). Orders are not shipped on public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Thank you for your understanding and patience.

If you receive a damaged or incorrect product, please contact our Complaints Admin via WhatsApp at +62 813-1000-6646.

To submit a complaint, a complete unboxing video (recorded from the moment the package is first opened) and a clear photo of the shipping label displayed on the package are required. Complaints must be submitted within 7 days of order receipt.

• Log in if you already have an account, or register if this is your first purchase.

• Select the product(s) you wish to purchase, then click Add to Cart.

• Once you have finished selecting items, click Checkout.

• Complete the required information in the form provided, then click Next Step.

• If you have a Voucher Code, enter it in the designated field. Otherwise, proceed by clicking Next Step.

• Click Complete Order. You will receive an Order ID, total payment amount, and bank account details to complete your payment.

• After making the payment, please confirm it via the “Confirm Payment” link in your invoice email or through our website.

• Your payment will be verified within 1×24 business hours.

Verification Operating Hours

• Monday–Friday: 10:00 AM – 5:00 PM
• Saturday: 10:00 AM – 2:00 PM
  
  

Order Processing Time Shipment:

Monday–Friday

• Regular Shipping: Orders placed before 4:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.
• Same Day / Instant Shipping: Orders placed before 3:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.

Saturday:

• Regular Shipping: Orders placed before 12:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.
• Same Day / Instant Shipping: Orders placed before 1:00 PM will be processed on the same day. Orders placed after this time will be processed on the next business day.

Sunday / Public Holidays

Orders will be processed on the next business day.

Estimated Delivery Time

• Standard Shipping: 2–6 business days
• Instant Shipping: 2–24 hours
• International Shipping: 3–8 business days

Once your payment has been received and successfully verified by our team, you will receive an email notification confirming the payment verification.

You can consult directly with our Beauty Experts via WhatsApp at +62 813-8178-1760, available Monday–Sunday, 9:00 AM – 10:00 PM.

Our team is always happy to provide personalized recommendations tailored to your skin’s needs. ♥

We are pleased to inform you that Somethinc offers international shipping, allowing beauty enthusiasts around the world to experience the quality of Somethinc products.

However, due to customs regulations, local government policies, and certain operational limitations, shipping to some countries is currently unavailable. These include Vietnam, Brunei Darussalam, Cambodia, India, Spain, Costa Rica, and Mexico.

Please note that for international shipments, additional charges may apply, such as import duties, remote area delivery surcharges, and/or import permit requirements, particularly for countries or regions with restricted cosmetic import regulations (restricted areas). These requirements are determined by local authorities and are beyond Somethinc’s control.

For further information or to confirm shipping details for your destination country, please contact Somethinc’s Beauty Advisor via the Live Chat feature on this website or our Official WhatsApp at +62 813 8178 1760.

We will continue to monitor regulatory developments and update this information should there be any changes or expansions to our international shipping coverage.

Order cancellations are only applicable under certain conditions, specifically when the seller is unable to process the order. These conditions include:

1. The product is out of stock

2. Shipping or courier issues, such as natural disasters that prevent delivery to specific areas or regions

3. System errors or technical issues that affect the order process

4. Payment-related issues resulting in unsuccessful or pending transactions

Outside of the conditions stated above, order cancellation requests cannot be accommodated, as orders are processed automatically once they have been confirmed.

We encourage customers to carefully review their order details before completing the checkout process. Should you require clarification prior to placing an order, you may contact us via the Live Chat feature available on this website.

Thank you for your understanding and cooperation.